EFI's Utility Division's capabilities break down into three distinct areas, incentive processing services, product fulfillment catalogs, and direct mail campaigns.

Incentive (Rebate) Processing Services
Many utility companies sponsor programs that provide rebates to consumers, retailers, or manufacturers relating to the sale of energy efficient products to the utility's customers. Energy Federation serves as the rebate processing contractor for many of these programs.

These programs require processing functions such as collecting required documentation (application forms, receipts/invoices from retail stores and/or contractors, UPC codes from product packaging, etc...), verifying applicant eligibility, matching product model numbers with qualifying product lists, communicating with rebate applicants, issuing checks, and reporting activity to the sponsor. Measures we process rebates for include programmable thermostats, compact fluorescent light bulbs, compact fluorescent light fixtures, furnaces, boilers, air conditioning systems, on-demand tankless water heaters, indirect water heaters, windows, and others.

Product Fulfillment Catalogs
EFI offers turnkey solutions for promoting, selling, and distributing a wide variety of energy saving products. EFI offers print and web catalog design, merchandising, inventorying, order processing, and speed shipment for product sales programs with our many clients and partners.

EFI has been assisting clients in designing turnkey programs to make high quality, often innovative energy efficiency products available to their customers/constituents for two decades. EFI has processed more than a 1.2 million orders for 4 million compact fluorescent bulbs, nearly 600,000 hardwire and portable compact fluorescent fixtures, hundreds of thousands of water conservation devices, tens of thousands of programmable, setback thermostats, and also various weatherstripping and sealant products, timers and controls, and even ventilation fans.

Product offerings are promoted through:

• Simple enclosures distributed in customer electric bills;
• Postcard, brochure, and mini-catalog direct mailings advertising from 4 to 12 products;
• Full-sized product catalogs featuring as many as 150 energy saving products;
• Web-based catalogs, used either in conjunction with print catalogs, or as stand alone sites.

EFI can provide our clients with:

• Product merchandising. EFI maintains excellent industry contacts and relationships with key supplies of energy saving (e.g., ENERGY STAR qualified) products
• Order processing, customer service and technical support. EFI maintains a twelve seat customer service center staffed with experienced, knowledgeable representatives. EFI manages over a dozen toll-free lines for various programs with an Automated Call Distribution system that assures incoming calls are responded to promptly.
• Order fulfillment. EFI inventories over $2.2 million of energy efficiency and renewable products in four warehouse locations. Most orders ship within three days of receipt.
• Web development. EFI will created branded or co-branded sites for clients, getting sites developed inexpensively and quickly.

Direct Mail Campaigns
In today’s fast-paced, multi-tasking world, it is difficult to capture the attention of your customers or target market audience. Whether you use direct mail, electronic mail or media in an attempt to communicate your message, you literally may have only the blink of an eye to capture someone’s attention.

EFI will work with you to design and implement effective, innovative direct marketing campaigns that will succeed in getting your message to the audience you want to reach and will produce direct energy saving benefits for you and your customers.

Maybe the message is that you want to work with your customers to help them use fewer kilowatt hours, or fewer therms, to meet their household energy requirements. Maybe the product ENERGY STAR® bulb or water saving showerhead you give to them simply is intended to introduce them to another offer you want them to consider – such as enrolling in a plan to receive and pay utility bills electronically, or to buy and install an energy efficient heating and/or cooling system. The chances are good that by providing your audience with a tangible product that will deliver genuine benefits you will assure your message is read and understood by likely appreciative package recipients.