eCommerce Account Manager for Marketplaces

Energy Federation, Inc. 2018-01-29T16:47:47+00:00

EnEnergy Federation, Inc., a national leader in promoting energy efficiency is looking for an eCommerce Account Manager who is responsible for being the primary point of contact for customers who have one of EFI’s digital products and ensuring an excellent customer experience.

Duties and Responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Become an expert in the life of our customers ;
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Define and deliver success metrics for new client projects and track daily performance for existing programs/promotions to ensure the team is moving towards defined goals
  • Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Work collaboratively with Marketing, Logistics, Product and Finance to seamlessly deliver marketplace success
  • Be educated on and in tune with eCommerce best practices, marketing best practices, and industry trends
  • Conduct product and competitive research and analysis.
  • Ensure appropriate testing of product content, site requirements and promotions prior to launch;

Requirements:

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Keen attention to detail and adherence to deadlines
  • A self-starter who is confident and able to move projects forward with little direction
  • Equal enthusiasm for with high-level strategic planning, but also tactical daily execution
  • Experience with Google Analytics or similar web analytics tools.
  • An understanding of the Mobile landscape and experience with responsive web design and app development

Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k. This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability and join a fast growing industry. Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org.

View all job openings

Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k.  This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability plus join a fast growing industry.  Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org.

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