Call Center Customer Service Representative

Energy Federation, Inc.

RESPONSIBILITIES/DUTIES:

  • Answer a high volume of incoming calls within a call center environment while utilizing multiple databases and resources in a prompt, professional, and efficient manner
  • Assist customers identify available energy conservation programs, rules and applicable processes.
  • Gain deeper knowledge and understanding of the industry to handle customer inquiries with increasing complexity
  • Observations of your recorded calls to support coaching, development and performance.
  • Meet or exceed individual and team performance goals (e.g., chat/talk time, chats, emails and calls taken, speed of answer, service level, first contact resolution); and maintaining timely and accurate records of all activities in accordance with call center and company policy.
  • Work closely with other departments to resolve customer issues
  • Excellent organizational and multi-tasking skills

EDUCATION/EXPERIENCE:

  • A High School diploma is required. A college degree is preferred.
  • One to two years call center experience and/or training; or equivalent combination of education and experience.
  • 1+ years of call center experience delivering a high quality customer experience a must

SPECIFIC KNOWLEDGE AND SKILLS:

  • Interest in energy conservation industry and willingness to support EFI’s mission statement.
  • Professional telephone skills with the ability to answer a high volume of incoming calls
  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
  • Ability to work in a fast-paced environment with changing priorities is important
  • Excellent organizational and proven verbal and written communication skills.
  • Willingness to learn products, policies and procedures on an ongoing basis.
  • Ability and willingness to work cooperatively with others.
  • High degree of discretion dealing with confidential information.
  • Ability to be flexible to ongoing program and process changes.
  • A professional attitude and a desire to succeed.
  • Flexible schedule with the ability to work Saturday rotation (typically one Saturday per month). Customer Service Department is open Monday-Friday, 8:00am-8:00 pm and Saturday 8:00am-5:00pm.

Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k. This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability and join a fast growing industry. Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org

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Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k.  This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability plus join a fast growing industry.  Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org.

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